Privacy Policy

1. Who We Are

Booka.club is a platform that provides booking and management software for sports clubs and organisations.

Data Controller (for your account data):

2. The Data We Collect

We may collect and process the following personal data:

a) Account Information

• Name
• Email address
• Password (encrypted)
• Organisation/club details

b) Billing Information

• Payment details (processed securely by third-party providers such as Stripe)
• Billing address
• Subscription details

c) Usage Data

• Login activity
• Pages visited
• Actions taken within the platform

d) Booking Data

If you use Booka.club to manage bookings, we may process:

• Names and contact details of your customers
• Booking times and preferences

3. How We Use Your Data

We use your data to:

• Provide and operate the Booka.club platform
• Manage your account and subscription
• Process payments
• Improve our services
• Communicate with you (e.g. service updates, support)
• Ensure security and prevent fraud

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: To provide the service you signed up for
• Legitimate interests: To improve and secure our platform
• Legal obligations: To comply with applicable laws

5. Data Sharing

We may share your data with:

a) Service Providers

• Payment processors (e.g. Stripe)
• Hosting providers
• Analytics tools

These providers process data on our behalf and are bound by appropriate safeguards.

b) Legal Requirements

We may disclose data if required to do so by law or to protect our rights.

6. Your Role as a Customer (Important)

If you are a sports club or organisation using Booka.club:

• You act as the data controller for your customers' personal data
• Booka.club acts as a data processor on your behalf

You are responsible for:

• Obtaining appropriate consent from your customers
• Providing your own privacy notice to them
• Complying with applicable data protection laws

7. Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

When data is no longer needed, it is securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of sensitive data
• Secure servers and infrastructure
• Access controls

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

To exercise your rights, contact us at [email protected].

10. Cookies

We use cookies and similar technologies to:

• Keep you logged in
• Analyse usage
• Improve performance

For more information, see our Cookie Policy.

11. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Adequacy decisions

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes where appropriate.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

• Email: [email protected]
• Company Name: Booka Club Ltd
• Address: 3 Warners Mill, Silks Way, Braintree, England, CM7 3GB

14. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK data protection authority.

Information Commissioner's Office (ICO) https://ico.org.uk