Refund & Cancellation Policy

1. Subscription Model

Booka.club operates on a subscription basis.

• Pricing: £5 per venue per month (unless otherwise stated)
• Billing: Recurring monthly payments
• Payments are processed securely via third-party providers (e.g. Stripe)

By subscribing, you agree to recurring billing under these terms.

2. Free Trials

If a free trial is offered:

• You will not be charged during the trial period
• At the end of the trial, your subscription will automatically begin unless cancelled
• You may cancel at any time before the trial ends to avoid charges

3. Cancellations

You may cancel your subscription at any time.

• Cancellation will take effect at the end of your current billing period
• You will continue to have access to the platform until the end of that period
• No further charges will be made after cancellation

4. Refund Policy

All subscription payments are non-refundable, except where required by law.

This means:

• We do not provide refunds for partial billing periods
• We do not provide refunds for unused time
• We do not provide refunds if you choose to stop using the service during an active billing period

5. Failed Payments

If a payment fails:

• We may retry the payment
• We may suspend or restrict access to your account until payment is received
• Continued failure to pay may result in account termination

6. Exceptional Circumstances

We may, at our sole discretion, provide refunds or credits in exceptional circumstances.

Any such decisions are made on a case-by-case basis and do not create an obligation to provide refunds in the future.

7. Service Issues

If you experience a significant issue with the platform, please contact us at [email protected].

We will make reasonable efforts to resolve any problems promptly.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this policy, please contact:

• Email: [email protected]
• Company Name: Booka Club Ltd
• Address: 3 Warners Mill, Silks Way, Braintree, England, CM7 3GB